Privacy Policy

Privacy Policy

At Serenity Oceanside Guest House, we are committed to protecting the privacy and confidentiality of our guests’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our hotel and use our services. By accessing our website, making a reservation, or staying at our hotel, you consent to the practices described in this policy.

1. Information We Collect:
   a. Personal Information: We may collect personal information such as your name, contact details, billing information, and other relevant details necessary to provide our services.
   b. Reservation Information: We collect information related to your reservation, including arrival and departure dates, room preferences, and special requests.
   c. Website Usage: We may collect non-personal information such as IP addresses, browser type, operating system, and referring URLs to analyze trends, administer our website, and improve our services.
2. Use of Personal Information:
   a. We use the collected information to process your reservations, provide personalized services, and improve your experience.
   b. Your personal information may be used to communicate with you regarding your reservation, send important updates, and respond to your inquiries.
   c. We may use your information for internal purposes such as data analysis, audits, and improving our hotel operations.
3. Disclosure of Personal Information:
   a. We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors, reservation systems, and marketing platforms.
   b. We may disclose personal information in compliance with legal obligations, to protect our rights or property, or in emergency situations to ensure the safety of our guests and staff.
4. Data Security:
   a. We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
   b. Despite our best efforts, no data transmission over the internet or electronic storage system is completely secure. We cannot guarantee the absolute security of your information.
5. Retention of Personal Information:
   a. We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable laws and regulations.
6. Third-Party Links:
   a. Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of these third-party websites before providing any personal information.
7. Updates to the Privacy Policy:
   a. We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.
8. Contact Us:
   If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact our Privacy Officer at info@oceansideserenity.com.

By accessing our website, making a reservation, or staying at our hotel, you acknowledge and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Last updated: June 01, 2023